How I work

Absolutely! If you are wondering if my services are a good fit for your needs, please email me and we can set up a call or video chat to discuss. I also offer personal consulting at an hourly rate if you are looking for alternative perspectives on a specific problem.

I've done the research. Job attitudes account for as much as 35% of the variability in individual employee effectiveness, given the right environment. An employee with high job satisfaction and high commitment to their organization is more willing to put in extra effort - and when we give them opportunities to spend that energy on behaviors we want to see, it creates a positive feedback loop. They are more likely to learn and to mentor, provide excellent customer service, surface issues - they're even more amenable to organizational change! Happy employees are also a lot less likely to exhibit withdrawal behaviors, saving you money on absenteeism and turnover. My program improves engagement, communication, morale, and retention. We are deputizing your staff in the effort to keep your goals on track. My change management experience makes it more likely that your project will be a success, and allows you to reach the finish line faster, ultimately saving you money.

I do want you to be happy as an individual, but we won't be talking about mindfulness or gratitude. We will instead be taking a very practical and environmentally-focused approach. Research says that if you improve working conditions - give employees purpose, meaningful work, autonomy, and support - employees will be happier and more effective.

Some services, like assessments and leadership workshops, can be done independently of a larger engagement, and for those you can just pick from the menu. For longer contracts, we will work together to customize a plan that meets your needs. I care about your team's success, and I'm committed to creating contracts that maximize value and mitigate risk. This means that I might suggest starting with different services depending on the systems you already have and your team's level of engagement.

No, I want to help you to develop the team you already have, rather than supplementing that team with myself. If you need an extra set of hands, I can recommend some great staff augmentation firms that hire top-tier talent.​With that said, I do have several Epic certifications and deep knowledge of the industry - that's how I got here! Check out my 2023 XGM presentation on Workflow Engine Rules to get a sense of my experience and personality.

Yes, infrequently. Travelling interferes with my ability to support other clients and with my personal responsibilities. I charge a substantial weekly fee for onsite time.

Predictive AI is really cool, but let's assume we're talking generative. ​Responsible Monsters is built on a people-first premise: it's about designing environments that keep people engaged, building teams that support each other, and ultimately promoting human innovation. When I recommend AI, it's to assist people who already have domain knowledge and professional skills, and need a little extra help (dictation tools, AI editing) to make sense of the information they already have in their heads.  Personally, I find that using AI interferes with my creative thought processes, and there is evidence to suggest that only novices gain substantial benefit from using AI in their day-to-day work. Experts get minimal gains or may actually be hampered by using AI, and your experts are where your innovations come from. If your novices today are using AI, are they still gaining the skills and knowledge to become experts in the future? AI can't tell you when you're solving the wrong problem. AI doesn't solve for correctness. AI won't convince your stakeholders to take a risk on the unpopular solution that's going to save you maintenance in the long run. These are still jobs for people, and we still need to train people to perform them well.

Because I believe in the value of strategic destruction. Because one of my family names is a monster on "Sesame Street". Because it provides ample opportunity for adorable branding. Because it's my company, and I like the name.